Citrix Workspace Error: "An account is not configured. Please contact your administrator."

Error Message

User clicks on the Workspace App icon in the System Tray or Start menu and gets a dialog box instructing them their account is not configured and to contact their administrator.

Description

This error happens when a user types in their MCC email address instead of mycloud.mccneb.edu. In this case, Citrix Workspace will need to be uninstalled and reinstalled so the Store URL can be entered.

Resolution

  1. Type Software Center into your task bars search box and open Software Center. 

  1. In Applications click Citrix Workplace. 

  1. Click Uninstall. 

  1. After Citrix Workspace uninstalls, click Install. 

  1. Once the installation completes, open Citrix Workspace. Type mycloud.mccneb.edu in the Enter your Store URL or email address box. Click Continue. 

Additional Information

For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.

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