Description
If you're using the Microsoft Outlook Desktop version or Outlook on the web, and if you and your recipients are all on Microsoft Exchange or Microsoft 365 and in the same organization, you can recall or replace an email message that you sent.
Instructions
Outlook Desktop App
1. Select the Sent Items folder.
2. Double-click the message so it opens in another window.
3. Select File > Info.
4. Select Resend or Recall and select one of the two options.
a. Select Recall This Message... to delete or replace a sent message.
b. Select Resend This Message... to send a message again with the option to update content or change recipients.
5. Select the Tell me if recall succeeds or fails for each recipient check box. Select OK.
6. Check Report: You will receive a Message Recall Report in your inbox, which will tell you if the recall was successful
Outlook on the Web
1. Open Sent Items: Go to your Sent Items folder.
2. Open the Message: Double-click the message to open it in a separate window.
3. Initiate Recall: Click the "Recall Message" option in the top ribbon (you may need to click the three-dot menu (...) to find "Advanced actions" and then "Recall message").
4. Confirm: Click "OK" to confirm.
5. Check Report: You will receive a Message Recall Report in your inbox, which will tell you if the recall was successful
Additional Information
For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.