Description
Where to refer students to obtain help with FAFSA (Free Application for Federal Student Aid).
Instructions
Federal Student Aid Information Center (FSAIC)
1-800-433-3243
Hours of Operation
Monday: 8 a.m.–9 p.m. Eastern time (ET)
Tuesday–Wednesday: 8 a.m.–8 p.m. ET
Thursday–Friday: 8 a.m.–6 p.m. ET
Saturday–Sunday: Closed
Closed on all federal holidays.
For Help With...
I don’t remember or have access to the email, phone, backup code, or challenge questions I used to set up my account.
If you’re having trouble resetting your password, finding your username, or unlocking your account, you can contact us at I-800-4FED-AID (1-800-433-3243) for assistance.
You may need to verify your identity with us to get a new email associated with your account. ID verification is the process by which your identity is verified in order to restore access to your account. It’s the last resort when you can’t access your account using the account recovery options available on StudentAid.gov.
Note: The FSAIC contact center can discuss FSA ID issues only with the account holder.
Help-Center Site:
I need help accessing my account username or password (FSA ID) | Federal Student Aid
Additional Information
For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.