Problem
Student just registered and does not have an Okta or AD account.
Description
If the individual was just registered, we can't force the account down.
Resolution
- The account has to go through the System File Transfer process as normal.
- If after 24 hours there is still no Okta or AD account, then submit a ticket to ITAT.
- Be sure to capture the Student ID number, student's name, and phone number.
Additional Information
For the most efficient support experience, please submit a ticket using the "Get Help" button, or call 531-622-2900.