Summary
Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output.
Body
Problem
Monitor(s) may experience intermittently going black (blanking) when connected to a Dell docking station using HDMI, USB Type-C, or DisplayPort (DP) output.
Description
Here are the possible causes and solutions that you can try:
1. Check your cables. Confirm that your cables are properly connected and securely plugged in. Loose connections can cause intermittent blanking.
2. Outdated drivers can cause compatibility issues and intermittent blanking. Ensure you are on the latest graphics driver for the attached device and dock model.
Resolution
Running a Dell Command Update while the device is connected to the dell docking station resolves the issue.
Additional Information
For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.