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Description
Steps to reset your forgotten CxEngage password. Please note that this login is a separate login from your MCC credentials.
Instructions
1. Access the CxEngage login screen.
2. Click Forgot Password? under the login section:
3. Enter your MCC email address in the Email field, then click the blue button.
4. A blue box stating that an email has been sent to the address provided will appear.
5. After a few minutes, you should receive an email from noreply@cxengage.net. Click the provided link.
6. Following the password guidelines noted in the blue box. create a new password and then click the Change Password button.
IMPORTANT NOTE: This password is not controlled by MCC.
7. If the new password met all requirements, you will see a blue box pop-up in the upper-right corner stating, 'Password successfully updated!".
8. You will then be redirected to the login page, sign in with your MCC email address and your newly created password.