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Description
A softphone is a computer application that functions as a phone without the use of the handset. This software allows you to use the same features as a landline phone, all from your computer screen.
NOTE: The option for softphone must be enabled by Telephone Services before it will appear in Mitel Connect. Please open a IT Support request for this service prior to completing the rest of the instructions.
Instructions
Once MiCollab client is configured, IT staff will schedule a MS Teams meeting to setup the new 10.0 client, as it requires a unique authentication key with each setup.
Additional Information
For the most efficient support experience, please submit a ticket using the "Request Softphone" button, or call 531-622-2900.