Problem
General issues when trying to use the Respondus LockDown browser Canvas add-in.
Resolution
When you encounter issues with LockDown Browser, first check if Respondus is having a wider issue at: https://status.respondus.com/
Nearly every issue with LockDown Browser is resolved by completing the following steps. Please complete them even though you may have done some of them before, this is intentional. This process is designed to completely undo the prior installation and start fresh again and the success rate after these steps is nearly 100%:
- Uninstall Respondus LockDown Browser completely.
- Delete any previously downloaded installation packages for LockDown Browser.
- In Canvas, go to the course and exam that require Respondus LockDown Browser and use the link provided to download a fresh installation package.
- In your computer, go to the directory where the installation package was downloaded and launch it. As you go through the installation process, at any point that the installer is asking for permissions on your computer, please grant them.
- Once installation is complete, launch Respondus LockDown Browser on your computer.
- Respond yes when asked about closing other programs on your computer and then login using your school credentials.
- Navigate to the course and test that requires LockDown Browser and begin taking the test.
Additional Information
If you still have issues after completing all 7 steps above, reach out to Canvas Support with a screenshot and full and detailed description of what is occurring.