Problem
Unable to be an instructor and student for McGraw-Hill accounts.
Resolution
McGraw-Hill uses the school email address of the user’s primary identifier.
McGraw-Hill assigns a role (permissions) to the user account rather than to their relationship with any particular course enrollment. To put it a different way, for McGraw-Hill to make a person a student in a particular course he/she would be made a student everywhere, negating their ability to teach any class using McGraw-Hill materials.
In Canvas, roles are assigned to the course enrollment. So, in Canvas, you can be a student in one course and a teacher in another course.
Canvas cannot control a person’s role in McGraw-Hill’s portal once their McGraw-Hill account is established and McGraw-Hill assigns that role universally for every course the user is connected to.
The person can reach out to McGraw-Hill support to see if there is anything they can do for them but we’ve been down this road before with publishers who have asked if we could give our user a second identity at the college and that has not been a viable solution. That would require a completely separate user identity in Colleague and virtually all other systems for them including email, Active Directory, etc.
Once we reject that idea they will want to establish a McGraw-Hill account for them using their personal email address but then they would have a broken LTI connection and their activity/grades/etc. in Canvas would not be tied into their work on McGraw-Hill’s portal so that solution doesn’t work either.
The bottom line is that with McGraw-Hill, one cannot simultaneously be a teacher and a student from the same institution.
Additional Information
For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.