Error Message
Description
This error happens when a user types in their email address instead of 'mycloud.mccneb.edu'. In this case, Citrix Workspace will need to be re-setup and the server address will need to be entered.
Resolution
1. Open Software Center, in Applications click Citrix Workplace.
2. Click Uninstall.
3. After Citrix Workspace uninstalls, click Install.
4. Once installation completes, open Citrix Workspace. Type 'mycloud.mccneb.edu' in the Enter your Store URL oor email address box. Click Continue.
Additional Information
For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.