Calendar not Synching on Mobile Device

Calendar Not Syncing on mobile device.

To troubleshoot this issue, re-create the ActiveSync relationship on the mobile device. Depending on how you connect to Exchange Online, the specific steps will vary.

1. Remove the ActiveSync relationship on the mobile device.
2. Remove the ActiveSync relationship from Outlook Web App. To do this, follow these steps:
   1. Sign in to Outlook Web App.
   2. Select Settings ( ), and then select Options.
   3. In the left navigation pane, select Phone, and then select Mobile Phones or Mobile Devices.
   4. In the list, select the ActiveSync relationship, and then select Delete.
3. Disable any Outlook add-ins that are used to set up calendar items. This includes add-ins that are used to set up conference rooms.

 Note: The Outlook add-ins can be re-enabled after the issue is resolved.

4. Restart the mobile device.
5. Re-create the ActiveSync relationship on the device, and then confirm that the issue is fixed.

For the most efficient support experience, please submit a ticket using the "Get Help" button, or call 531-622-2900.