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Services or Offerings?
Advise Access or Permissions
  1. Services
  2. Teaching & Learning
  3. Student Advising System
Authorized Colleague account holder unable to log in or permissions need changed.
Advise Errors or Outage
  1. Services
  2. Teaching & Learning
  3. Student Advising System
Report problems using Advise CRM or that the interface is slow.
Advise Modification
  1. Services
  2. Teaching & Learning
  3. Student Advising System
Request Advise dashboard or screen modifications
Colleague Data and Reports
  1. Services
  2. Administrative Systems & Services
  3. Student Information System
Request data, a new report, or update an existing report.
Colleague Modification
  1. Services
  2. Administrative Systems & Services
  3. Student Information System
Changes or additions to existing screens, reports, processes.
Colleague Outage
  1. Services
  2. Administrative Systems & Services
  3. Student Information System
Use this service to report the Colleague system down, slow response, etc.
Colleague Process
  1. Services
  2. Administrative Systems & Services
  3. Student Information System
Report an incident when a process is failing or will not run.
Colleague Record Lock
  1. Services
  2. Administrative Systems & Services
  3. Student Information System
Report a locked record in Colleague.
Recruit Access or Permissions
  1. Services
  2. Administrative Systems & Services
  3. Student Recruitment
Report an issue when an authorized user is unable to log in.
Recruit Data and Reports
  1. Services
  2. Administrative Systems & Services
  3. Student Recruitment
One time data request or start a new data request type.
Recruit Errors or Outage
  1. Services
  2. Administrative Systems & Services
  3. Student Recruitment
Report issues with errors, warning notifications, slow response time, or system availability.
Recruit Modification
  1. Services
  2. Administrative Systems & Services
  3. Student Recruitment
Changes or additions to existing dashboard, system views, applications, workflows, templates.