Add and Request Read Receipts and Delivery Notifications in Outlook

How to request a read receipt and/or delivery receipt  for an outgoing email message. 

✅ For Outlook Desktop App (Microsoft 365)

To request for a single message:

1. Open a new email, or reply/forward an existing one.
2. Go to the Options tab on the ribbon.
3. In the Tracking group:
   • Check Request a Delivery Receipt.
   • Check Request a Read Receipt.
4. Compose and send your message.

To request for all outgoing messages:

1. Go to File > Options > Mail.
2. Scroll to the Tracking section.
3. Check:
   • Delivery receipt confirming the message was delivered.
   • Read receipt confirming the recipient viewed the message.
4. Click OK to save changes.

⚠️ Note: Recipients can choose not to send read receipts, and some email clients don’t support them.

🌐 For Outlook on the Web (Outlook for Microsoft 365)

1. Compose a new message.
2. Click the three-dot menu (More actions) in the toolbar.
3. Select Show message options.
4. Check:
   • Request a delivery receipt.
   • Request a read receipt.
5. Click OK, then send your message.

If you don’t see these options, your organization may have disabled them.

📌 Best Practices

• Use read receipts sparingly—recipients are more likely to respond if they aren’t prompted every time.
• You can track responses by opening the original message from your Sent Items, then selecting Tracking from the ribbon (after at least one receipt is received).

For additional assistance, please contact IT Support Services at 531-622-2900 or ITSupportServices@mccneb.edu.

Source: Copilot