What is it?
Automatic Call Distributor (ACD) or Interactive Voice Response (IVR) change request..
Who is Eligible?
How to get it?
Use the "ACD/IVR Change" button to submit a new request
How do I use it?
CX Engage is an advanced switch boarding and call center system used to manage call agents and call routing. Instructions and training are provided after ACD/IVR changes are active.
How much does it cost?
IT Supported at no additional charge