Network, Telephony & Wireless

• Call Center Telephony
• Desktop Telephone
• Mobile Telephone
• Wireless Network
• Wired Network

Categories (5)

Call Center Telephony

Specialized service for call routing and agent management system
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Desktop Telephone

Service assistance with your office or central desk phone
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Mobile Telephone

Service assistance when tethering an MCC extension to another communication-enabled device
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Wireless

Service help with Eduroam or MCC guest wireless networks
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Wired Connections

Service help with campus ethernet issues
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Services (4)

General WIFI Support

Request help connecting a computer or mobile device to the MCC wireless network.

Port or Connectivity Issue

Report issues with camera, card reader, or Alertus unresponsiveness.

Port or Wall Jack Issue

Report an incident related to physical wires.

Wireless Network Outage

Report building or campus wifi outage.