What is it?
Use this service to report a locked student record that will not clear the lock.
Who is Eligible?
How to get it?
Report a locked student record using the "Get Colleague Help" button.
How do I use it?
In Colleague, a record can only be viewed by one person at a time. If you are trying to view a record and get an error indicating that it's locked, first try contacting the person who has the record open. You may need to use Unity's online directory to determine who has the record locked. You should call the person and ask them to close the record they are in or alert you when it is released.
How much does it cost?
IT Supported at no additional charge